Spectra Technologies

  Hitachi Vantara   (recently rebranded from Hitachi Data Storage) is an industry leader in data storage solutions. When the factory warranty expires, you are left with 2 options: Pay Hitachi Vantara’s lofty price tag Obtain 3rd party support Many maintenance organizations will write SLAs on storage systems they know absolutely nothing about. They are gambling that they will be able to find the expertise and the parts if and when something goes wrong. In this post, we’ll tell you five crucial points to consider when purchasing third-party support for your Hitachi storage system. 1. Escalation engineers The reason Hitachi can charge so much for their maintenance: they hold the cards. They have the Level 3 & 4 escalation engineers available at their disposal to handle any issues that arise. If you are considering 3rd party support, it is essential you ask about the availability, and the qualifications of their their specialized engineers. 2. Available Parts This is a big one...

Maintaining your out-of-support IT systems can be an arduous task. The right personnel and the right tools for the job can ease the burden. After all, not everyone has the money carved out for maintenance contracts in their annual budget especially in these times.   Have you heard the saying: when you hear hooves, think horses, not zebras? Same principle applies here…Often problems are easily solved by performing basic equipment maintenance, like clearing dust or ensuring connections are tight. I can’t remember how many times I have been hours into a repair, and it ended up that a data cable needed to be replaced.  Self-maintaining isn’t as scary as it sounds, depending on the type of equipment that your organization has.  Enterprise servers and storage should not be self-maintained, due to the complexity of the systems. In this post, I will go over a few best-practices that will help keep your equipment tip-top, and reduce the chance of a failure. Setting up SNMP failur...

Technology has become an indispensable part of every business, irrespective of its domain. There is a need to stay technically equipped in terms of updated systems with the latest software tools so that your team gets a smoother ground to work on. Moreover, if you run a business that totally depends on digital platforms, you cannot stay operational even for a minute without technical assistance. The need to be technically equipped has always been there, but global issues, like a pandemic, have increased the demand exponentially. Most businesses switched their operations to online platforms to make working from home feasible and keep the sales happening. The way it has eased functioning has made it a permanent switch for every business. The issue that arises here is that technology is prone to glitches. You may experience problems like sudden breakdowns at any given time. Hence, there is a need to keep a dedicated team who can address the server maintenance issues, keeping th...