5 Things to Consider: Hitachi Vantara Maintenance

 Hitachi Vantara (recently rebranded from Hitachi Data Storage) is an industry leader in data storage solutions. When the factory warranty expires, you are left with 2 options:

• Pay Hitachi Vantara’s lofty price tag
• Obtain 3rd party support

Many maintenance organizations will write SLAs on storage systems they know absolutely nothing about. They are gambling that they will be able to find the expertise and the parts if and when something goes wrong.

In this post, we’ll tell you five crucial points to consider when purchasing third-party support for your Hitachi storage system.

1. Escalation engineers

The reason Hitachi can charge so much for their maintenance: they hold the cards. They have the Level 3 & 4 escalation engineers available at their disposal to handle any issues that arise. If you are considering 3rd party support, it is essential you ask about the availability, and the qualifications of their their specialized engineers.

2. Available Parts

This is a big one with a lot of Hitachi 3rd party support providers:  They don’t keep the parts in stock. IT equipment ages like milk. Many 3PM providers do not want to hang on to parts that lose value every day. At the end of the contract, some parts will likely be worthless. It costs a lot of money to maintain a current inventory, and with vendors who can ship parts quickly, many TPM providers would rather risk an out-of-stock situation rather than stock the item themselves. Ensure the maintenance provider inventories the parts for your system.

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