5 Things to Consider: Hitachi Vantara Maintenance
Hitachi Vantara (recently rebranded from Hitachi Data Storage) is an industry leader in data storage solutions. When the factory warranty expires, you are left with 2 options: Pay Hitachi Vantara’s lofty price tag Obtain 3rd party support Many maintenance organizations will write SLAs on storage systems they know absolutely nothing about. They are gambling that they will be able to find the expertise and the parts if and when something goes wrong. In this post, we’ll tell you five crucial points to consider when purchasing third-party support for your Hitachi storage system. 1. Escalation engineers The reason Hitachi can charge so much for their maintenance: they hold the cards. They have the Level 3 & 4 escalation engineers available at their disposal to handle any issues that arise. If you are considering 3rd party support, it is essential you ask about the availability, and the qualifications of their their specialized engineers. 2. Available Parts This is a big one...